Most clients come to The Software Coach through a trusted advisor. So the natural question is… what happens next?
The first week after going live is often where problems quietly begin. Teams feel slower, unsure, and tempted to fall back on old habits.
This video shares the one question that makes a real difference in that first critical week.
During system change, clients interact with many people. Software vendors, implementers, internal teams. But one constant usually remains.
Their accountant.
A common problem we hear from accountants is, “I’d like to do more app advisory, but I don’t know every app.”
The pain is real. There are thousands of tools out there, and it can feel risky to even start the conversation when you don’t want to give the wrong advice.
A situation accountants see a lot is clients asking, “Will Xero actually handle this for us?” And it’s a fair question.
They’re usually coming from something heavily customised, or something they’ve used for a long time, and the fear is losing functionality.
Timing matters far more than clients realise. We still hear people say, “We should wait until the end of the financial year.” That’s rarely necessary, and often not ideal.